Well, having written about my flight with Clickair - I was surprised and extremely impressed to receive a comment from the md. I have posted it below.
Dear Kate, my name is Alex and I am the MD of clickair in Barcelona - I am sorry about the delay and the change of plane; after our maintenaince provider informed us of a repair required, we decided not to cancel the flight and rather, find a replacement aircraft as soon as possible. Ultimately, all booked passengers travelled.
Drop me a line anytime if you have any comments - we hope to be able to see you on board soon.
Sincerely,
Alex Cruz
MD, clickair
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2 comments:
That's surprising! But it is good to know they took the time to respond to your question and look into what caused the delay. It probably makes you feel like travelling with them again?
Yes - it really does make all the difference. Somehow I don't think the md of some of the other airlines would take the time and trouble to do this!!
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